When you get back to the OnCourse Connect Login Screen - enter your username and your new password in the Guardian side fields.The email will be sent from Look in your spam folder if you can't find it right away.You will be emailed your username with directions to change your password to one of your own choosing.You MUST use the email that is already in your OnCourse account. We've heard from many parents that the AOL and /Optimum email filtering system is rejecting the “Forgot Password” email from reaching your account.You and your spouse have registered the same email address for your accounts with Wayne Schools. This means the system can't recognize which guardian has requested the logon information and, for security reasons, doesn't send the email. In this case, first contact the school to change one of your accounts to a different, unique email address before using the "Forgot Password" link again.NOTE: This process must be done on a desktop or laptop, not a mobile device or ipad.Ĭlicked "Forgot Password" but didn't receive the email:Įmails are sent out within a couple seconds after clicking "Forgot Password." There are a couple of reasons you may not receive it.Note: Your username has three letters followed by 8 numbers. If this is the case, you can try adding your personal contact list before clicking the Forgot Password button.
Optionally, you can contact the school’s office (elementary) or guidance office (secondary) to change your email address to that of a non-AOL or Optimum email account.If you still do not receive our email, it may be that you need a setting adjusted and you could follow up with AOL or Optimum regarding the issue that you are experiencing.
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